Response Bolton CIC
Company Registration Number: 17407705
Last updated: 29 October 2026
1. Our Commitment to Your Privacy
At Response Bolton CIC, we respect your privacy and understand the importance of keeping personal information safe.
We support people experiencing financial hardship, homelessness, housing difficulties and social isolation. We recognise that people may share sensitive or personal information when asking for help.
This Privacy Policy explains what information we may collect, why we need it, how we use it and the rights you have over your personal information.
We aim to handle personal information fairly, responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Response Bolton CIC is a Community Interest Company providing practical assistance, community activities and support to people across Bolton.
For the personal information we control, Response Bolton CIC is responsible for deciding how and why it is used.
Contact details:
Response Bolton CIC
Office B, Unit 2, 101 The Picture House
Bradshawgate, Bolton, BL1 1QD
Telephone: 01204 262403
Email: responsebolton@gmail.com
3. Information We May Collect
Depending on how you interact with Response, we may collect:
- Your name and contact details.
- Information you provide when requesting assistance.
- Details about your housing, financial or personal circumstances where relevant to the support requested.
- Information relating to referrals to other services.
- Volunteer, donation or partnership enquiries.
- Information submitted through our website or by email.
In some circumstances, people may share sensitive information, including information about their health or wellbeing.
We should only collect information that is necessary for a clear and legitimate purpose.
4. How We Use Your Information
Personal information may be used to:
- Respond to enquiries and requests for support.
- Understand someone’s circumstances and identify appropriate assistance.
- Arrange community activities and support sessions.
- Help people access other organisations and services.
- Manage volunteering, donations and organisational administration.
- Maintain appropriate records of support provided.
- Meet legal, safeguarding and other applicable responsibilities.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
5. Our Legal Basis for Using Information
Data protection law requires us to have a valid legal reason for using personal information.
Depending on the circumstances, this may include:
- Consent: Where you have freely agreed to a particular use of your information.
- Legitimate interests: Where using information is reasonably necessary to operate our services and those interests are not overridden by your rights.
- Legal obligations: Where information must be used or retained to comply with the law.
- Vital interests: Where information must be used to protect someone’s life.
Where sensitive personal information is involved, we must also identify an appropriate additional legal condition before processing it.
The particular legal basis used will depend on the purpose for which information is collected.
Before publication: Response must confirm and document the lawful basis and, where necessary, the additional condition applying to each type of information it processes.
6. Sharing Your Information
Sometimes it may be necessary to share relevant information with another organisation to help someone access appropriate support.
This may include housing services, local authorities, specialist support organisations or emergency services.
We will consider whether sharing is necessary and lawful, and seek consent where that is the appropriate basis.
There may be circumstances where information needs to be shared without consent, particularly where there is a serious safeguarding concern or another legal requirement.
We will not sell personal information.
7. Keeping Your Information Safe
We recognise the importance of protecting personal information from unauthorised access, loss or misuse.
We aim to restrict access to personal information to authorised people who need it for legitimate organisational purposes.
Staff, directors and volunteers handling personal information are expected to respect confidentiality and follow Response’s data protection and safeguarding procedures.
8. How Long We Keep Information
We will retain personal information only for as long as necessary for the purpose for which it was collected, including any applicable legal or safeguarding requirements.
Different types of records may need to be kept for different periods.
Before publication: Response must confirm its retention periods for support records, referrals, safeguarding information, volunteer records, donations and website enquiries.
9. Website Information and Cookies
Our website may use cookies or similar technologies to support its operation and, where enabled, understand how visitors use the site.
Some cookies are necessary for a website to function. Other technologies may require visitor consent or another applicable legal exemption.
We will provide information about the cookies and services actually used on our website, including how visitors can manage their preferences.
Before publication: The website’s cookies, analytics, embedded content and third-party services must be checked and accurately described.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Ask for inaccurate information to be corrected.
- Request deletion of information in certain circumstances.
- Ask us to restrict how information is used.
- Object to certain uses of your information.
- Request transfer of information where the right applies.
- Withdraw consent where consent is the basis for processing.
These rights are subject to legal conditions and exceptions.
To make a request, please contact:
We will respond in accordance with applicable data protection requirements.
11. Concerns or Complaints
If you are concerned about how Response Bolton CIC has handled your personal information, please contact us so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk/
12. Changes to This Policy
We will review this Privacy Policy regularly and update it when our services, information-handling practices or legal requirements change.
The latest approved version will be available on our website.
